NETFLIX

Your issue is: Hi, I keep experiencing Netflix Error M7121-3078. I was recently able to watch an extended clip for your show Lucifer, and then Netflix stopped letting me use its service and Id like to understand why. Also this is besides the point but your programmers might like to know the timer on your chat isn’t functional either. It might be my browser but I’m unsure it really is.
You are now chatting with: XXXX
Netflix XXXX
Hi there! I’d be glad to assist you! Let me check the error M7121-3078. Just a quick reminder! Your timely response will help us resolve this efficiently. What would be the email address on the account?
You
I think it’s annakarinajarade@hotmail.co.uk, if it isn’t I can double check
You
I’ve afew email addresses.

Netflix XXXX
In what device you’re getting the issue?
You
Macbook Pro

Netflix XXXX
Please Click Here and follow the steps for MAC from top to bottom to fix the issue. I will also send this link to your email on file just in case we got disconnected you may always go back to the email to check the steps so you don’t need to contact us back.
You
I have attempted that but I’m unable to update my laptops software

You
Is there some alternative browser that will enable me to use my account

You
What browser would you recommend

Netflix XXXX
The softaware has tov be updated first or other applications or platforms will not work.
You
I think there must be people with older laptops than mine that aren’t able to update

You
What about people that don’t have laptops that can manage that?

You
Can you manage to come to some kind of compromise or otherwise refund me for the period I’ve been unable to use your service, but was able to watch a clip

Netflix XXXX
Just to give you a heads up, We will be cancelling the account and process the refund, But if any cases you will be creating a new Netflix account keep in mind that you will be charged.
You
Are you able to explain why I was able to watch a clip and nothing else?

You
And thankyou, I appreciate the refund.

Netflix XXXX
Let me get it processed.
You
I think it’s been about three months.

You
But I’m sure you’ll know better.

Netflix XXXX
I just cancelled your account. You’re going to receive an email confirming that your account is canceled. We will request for you a credit/refund in the amount of 17.97 GBP. The funds should reflect within the next few business days.
You
thanks, do you understand why I was able to watch a clip
You
and nothing else?
You
Why my browser worked for that clip?

Netflix XXXX
Clip? What clip?
You
I was able to watch an advertorial clip for your feature “Lucifer” recently
You
And then Netflix stopped working again
You
I don’t think it’s an issue with my browser if I’m honest. I’d appreciate if you returned honesty to me.

Netflix XXXX
The account is already closed and refund has been processed.
You
Would you prefer I was no longer a member?

Netflix XXXX
If you don’t have any questions for today, don’t forget to click “End Chat” button to end our conversation. In case anything comes up in the future, please feel free to visit help.netflix.com. It’s our own search engine where you can simply type the KEYWORD of your inquiry or the ERROR CODE and it will show you easy steps to follow! I sent you an email regarding it. Thank you and have a good one!

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